Services
Languages:
English, French & Arabic
Parking:
Parking available underground. VISA and Mastercard only for payment. No attendant on premise.
Electronic Insurance Claims
If you or your spouse have a dental insurance plan, please bring the information to your next appointment so that we may discuss your coverage with you. Our clinic submits your insurance claims electronically thereby providing your insurer with the information necessary to process your claim as quickly as possible. However, not all insurers accept electronic claims and we advise our patients to confirm such acceptance with their insurance company. Your insurance plan is a contract between you and your insurance company. We ask that you keep us as up to date as possible on any changes to your address, telephone numbers, e-mail address and your dental insurance information. Dentists are not informed of changes to dental plans. Since there are hundreds of different plans in the province alone, it is impossible for us to be aware of all details in each plan.
We are here to help you in any way that we can with your dental claims. Estimates for major restorative treatment will be sent to your insurance company to verify coverage availability before required treatment begins. However, dental insurance companies do not provide coverage with your dental health in mind. We will diagnose with the best interest of your dental health, not your insurance, as our primary concern.
Payment Options
Payment by cash, MasterCard, Visa or debit is expected at the time of the services, unless other arrangements have been made with your Dentist. Please feel comfortable to discuss your dental health and the impact on your budget with us. Do not allow budgeting to become a barrier preventing you from quality dental care.
Appointment Policy
All appointments are scheduled exclusively to accommodate the needs of each patient. Your time is valuable so we will make every effort to run on schedule. However we require your co-operation and ask that you do your best to arrive on time for your scheduled appointment. Late arrival may result in a rescheduled appointment. It is our pleasure to provide you with quality care, and to do so, quality time is required.
It is our policy to schedule your hygiene, re-care, or other dental appointments with you at the end of every visit to our clinic. This allows you to choose the best time to fit your schedule. Although, we do consider all appointments confirmed at the end of scheduling, our administrative team will contact you one week prior to your appointment as a courtesy reminder. Currently e-mail is the best method of communication; however, we ask that you update the administrative team with your current coordinates and best method of communication.
Cancellation Policy
Your appointment time is reserved for you. If you are unable to keep your appointment, please provide at least two working days’ notice in which case no charge will be made. This policy is essential for the efficient operation of our office and assists us in providing better service to you, our valued patient. Please allow us to provide you with the best service possible by complying with this policy and informing us if you will be unable to attend at your scheduled time.
Emergency Care
If you, a friend or family member requires emergency treatment during our regular hours, please call our office and we will see you that same day. If you have an after-hours emergency, please call our office and you will be directed to the name and number of our dentist on call. You can also refer to the EMERGENCY section at the top of the website page where general advice for emergencies is provided.
Our Commitment
We strive to provide excellence in serving all customers, including people with disabilities. We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing services in a way that respects the dignity and independence of people with disabilities.
Communication
When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability.
We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.
Telephone Services
We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language. We will offer to communicate with customers by email if telephone communication is not suitable for their needs or is not available.
Assistive Devices
We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
Service Animals
We welcome persons with disabilities who are accompanied by service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption in Service
We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for disruption, its anticipated duration, and a description of alternative facilities or services, if available.
Training
We will provide training to all employees in the development and approval of the customer service policies, practices and procedures.
Training must be completed during the employee orientation process.
